puji9's Privacy Policy
Protecting your personal information is our highest priority. In this policy, we explain in detail how puji9 collects, uses, and stores your information.
This privacy policy is a legal document regarding the protection of personal information of puji9 platform users. When you register on puji9, play games, or use any of our services, you are considered to have accepted the terms of this policy. Please read this policy carefully.
Section 1 Types of Information Collected
puji9 collects various types of information from users in order to provide its services. Below we clearly state what information is collected.
1.1 Identity Information
At the time of registration, your name, date of birth, national identity card number (for KYC verification), email address, and mobile number are collected. This information is essential for creating and managing your account.
1.2 Financial Information
To process deposit and withdrawal transactions, your payment method details — such as bKash, Nagad, Rocket, or bank account information — are stored. However, full card numbers or PINs are never collected.
1.3 Technical Information
- IP address and device identifier information
- Browser type and operating system
- Duration of website use and page visit history
- Cookie and session data
- Location and time of login
1.4 Gaming Activity Information
Your betting history, game preferences, win-loss records, and bonus usage details are automatically stored in our system. This information is used to ensure responsible gaming and to improve your experience.
Section 2 Purpose of Information Use
puji9 uses your personal information only for the following legitimate purposes:
- Completing account registration, verification, and management
- Securely processing deposit and withdrawal transactions
- Conducting KYC verification in compliance with applicable laws and regulations
- Preventing fraud, money laundering, and unauthorized account use
- Providing 24/7 Bengali live chat and email support
- Personalizing the platform experience according to your preferences
- Ensuring responsible gaming and identifying problematic gambling behavior
- Informing you about relevant bonuses and promotions (with your consent)
puji9 never sells your information to third parties or discloses it for marketing purposes. Your privacy is at the center of our business policy.
Section 3 Information Storage and Protection
To protect your personal information, puji9 employs industry-standard technical and administrative measures.
3.1 Encryption and Security
All data transmissions are secured through SSL encryption technology. Information stored on our servers is protected by advanced encryption protocols, and only authorized staff can access specific data.
3.2 Retention Period
Financial records are retained while your account is active and, after account closure, for a specified period as required by applicable legal obligations (generally 5 to 7 years). Once this period has passed, data is securely deleted or anonymized.
3.3 Access Control
puji9 staff access to information is limited and controlled through a role-based permissions system. Every access event is logged and regularly audited.
Section 4 Information Sharing with Third Parties
puji9 may share information with selected third parties in limited and specific circumstances:
- Payment processors: Minimum necessary information for transaction verification with bKash, Nagad, Rocket, or banks
- Game providers: Required session information on servers of providers including Pragmatic Play, Evolution Gaming, Spribe, and JILI for operating games
- KYC verification services: Authorized third-party verification organizations for identity verification
- Legal authorities: Mandatory disclosure pursuant to government or judicial orders
- Fraud prevention services: For detecting and preventing unauthorized activity
Each of the third parties mentioned works with us under a strict confidentiality agreement and may not use your information for any other purpose.
Section 5 Cookie Policy
The puji9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
- Functional cookies: For your language preferences, game settings, and personalized experience
- Analytical cookies: For monitoring and improving platform performance — these are used with your consent
You can disable non-essential cookies at any time from your browser settings, though this may limit some platform functionality.
Section 6 User Rights
Every puji9 user enjoys the following rights regarding their personal information:
6.1 Right to Access Information
You may request from us at any time to know what information we hold about you. We will provide complete information within 30 business days of the request.
6.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.
6.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.
6.4 Right to Withdraw from Marketing Communications
You may opt out of receiving promotional emails and messages at any time. To do so, contact our support team or use the unsubscribe link in the email.
6.5 Data Portability
Where technically feasible, you may request that your data be exported in a structured, commonly used format.
Section 7 Protection of Minors
puji9 strictly prohibits accounts for those under 21 years of age. Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.
Under no circumstances do we knowingly collect or store personal information from minors. Parents are requested to monitor their children's online activity.
Section 8 Changes to Policy
puji9 reserves the right to amend this privacy policy at any time. For significant changes, we will notify you in advance via your registered email or through a notice on the platform.
Amended policies take effect from the date of publication. If you continue to use puji9 after changes are made, you are considered to have accepted the updated policy. The latest policy will always be available on this page.
Section 9 International Data Transfers
puji9's servers and game providers may be located in various parts of the world. For data transfers, we ensure that adequate protection measures are in place in each country and that international data protection standards are properly followed.
Contracts with game providers include data processing obligations that ensure the protection of your information.
Section 10 Complaints and Contact
If you have any questions, concerns, or complaints regarding your privacy, please contact us. We generally respond within 3 business days.
Contact Us
When submitting a privacy-related request, please provide your registered email address and account information so we can verify your identity quickly and assist you.
This privacy policy is part of puji9's Terms and Conditions and Responsible Gaming policy. Together, these documents fully define the legal relationship between you and puji9.