Responsible Gaming at puji9
Your safety is our priority
Enjoy entertainment in a controlled way — puji9 keeps you protected at all times through deposit limits, self-exclusion, and time-out.
Our Commitment to Responsible Gaming
puji9 believes that online betting and casino gaming should be an enjoyable and controlled form of entertainment, not a source of financial or mental problems. Ensuring the safety and well-being of every player on our platform is our highest responsibility.
We understand that in the excitement of gaming, it can sometimes be easy to lose track of limits. That is why puji9 provides you with a range of protection tools — which you can use to keep your own betting habits in check. Responsible gaming is not just a policy; it is a value at the core of everything we do.
Our 24/7 live chat support team in Bengali is always ready to help you — if you feel gaming is getting out of control, do not wait and contact us today.
For 21+ Only
Registration and participation at puji9 are permitted only for persons aged 21 or older. No one is allowed to open an account without age verification.
Our Protection Tools
Set Deposit Limits
You can decide for yourself how much money you will deposit each day, each week, or each month. Once this limit is set, you must wait 24 hours before changing it — which protects you from extra spending in a sudden emotional moment.
Set Betting Limits
Decide in advance the maximum amount you will wager per session or per day. If the limit is reached, the system will automatically stop you, so you do not go beyond your plan.
Time-Out
If you want to take a break for a while, use our Time-Out feature. You can temporarily close your account for 1 day to 6 weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel you need a long-term break, apply for self-exclusion. With this feature, the account can be closed for 6 months or permanently. If you try to open a new account during self-exclusion, it will be rejected.
Reality Check
At regular intervals, the system will remind you how long you have been playing and how much you have won or lost. These messages keep you aware and help you make informed decisions.
Loss Limit
Set a limit on how much you are willing to lose within a given period. Once the limit is reached, the system will stop play and a 24-hour cooldown period will begin, protecting you from impulsive decisions.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself, it is an important signal that you need help. Talk to our support team today or activate self-exclusion.
- Repeatedly playing to try to recover lost money and gradually increasing bet amounts in the hope of winning.
- Hiding your gambling habit from family or friends and concealing how much time and money you are spending.
- Spending money set aside for bills, food, or essential family expenses on betting.
- Feeling restless, irritable, or stressed when not playing, and trying to improve your mood through gaming.
- Spending hours on betting or gaming while neglecting work, studies, or family responsibilities.
- Taking out loans, selling assets, or borrowing money from others to fund your gaming.
- Repeatedly trying to quit gaming but failing, and feeling a loss of control.
How to Self-Exclude
In just a few simple steps, you can temporarily or permanently close your account.
Log In to Your Account
Log in to your puji9 account and go to profile settings.
Responsible Gaming Menu
Find the "Responsible Gaming" section in settings and select the "Self-Exclusion" option.
Choose a Duration
6 months, 1 year, 5 years, or permanent — choose the duration you prefer.
Confirm
A confirmation email will be sent. During self-exclusion, the system will keep your account fully locked.
For direct assistance, contact our 24/7 live chat — our team will guide you through the entire process.
Deposit and Withdrawal Limits and Information
| Item | Description |
|---|---|
| Minimum Deposit Amount | ৳300 (per method) |
| Minimum Withdrawal Amount | ৳800 |
| Withdrawal Processing Time | Usually within 1 hour |
| Accepted Payment Methods | bKash, Nagad, Rocket, Bank Transfer |
| Welcome Bonus Wagering Requirement | 20x (100% bonus on first deposit, up to ৳15,000) |
| Minimum Age | 21 years or older |
| Support Type | 24/7 Bengali Live Chat and Email |
Tips for Healthy and Enjoyable Gaming
Do
- Set a budget in advance and never deposit more than that amount.
- Think of betting as entertainment, not as a source of income.
- Set a specific time limit and do not play beyond that time.
- Accept losses calmly — losing is a natural part of gaming.
- Take regular breaks and pay attention to other forms of entertainment as well.
Don't
- Do not bet while under the influence of alcohol or any other substance.
- Do not place more bets in an attempt to recover lost money.
- Do not spend money meant for family or daily essential expenses on betting.
- Do not bet by taking out loans or borrowing money from others.
- Do not play for long stretches without taking a break.
How to Get Help
Live Chat Support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Chat with us directly via live chat at any time — no waiting.
Email Support
For help with more detailed matters, email us at: [email protected] — our team will respond promptly.
View FAQ
Answers to common questions about responsible gaming are available on our FAQ page. Most questions are answered there.
Frequently Asked Questions — Responsible Gaming
Enjoy Safely With Us
Come to puji9 and enjoy cricket, slots, or live casino — all entertainment responsibly. We are always here for any questions you may have.